TERMS & CONDITIONS

BY VISITING CALLTOLEADCOACHING.COM, YOU ARE CONSENTING TO OUR TERMS AND CONDITIONS.

julie@calltoleadcoaching.com 235

Fulton Street

Grand Haven, Michigan 49417

Terms of Coaching

The Coach cannot guarantee the Client’s results and as such you accept and agree that you are 100% responsible for your progress and results from the Program. The Coach cannot control the Client or the Client’s participation, and it is the Client’s responsibility to act or bring about the change. The Client accepts that given the nature of the services provided by the Coach, the results experienced by every client will differ.

Confidentiality

In working together, it is extremely important that the coaching relationship is built on trust. The Coach is committed to confidentiality. All information (written or verbal) that the Client shares with the Coach as part of this relationship will be kept confidential (unless disclosure is required by law such as fear for your or another person’s safety or through court order or subpoena). The Coach will not use the Client’s name as a reference without first receiving consent. The Coach may share the nature of the coaching session, ensuring no Client identifying details are used, with another coaching professional to seek advice or guidance on how to best be of service. In addition, the Coach may use the Client’s situation as a case study, ensuring that no identifying details are used. If the coaching session is being recorded the Coach will inform the Client of this fact.

Fees

My Coaching fee reflects 30 years of experience and education, certifications, and qualifications. This is a business, and as such, I provide valuable services at a fee. For those unable to afford such services, I offer daily free content in my private Facebook group at: https://www.facebook.com/groups/lifeiscalling , as well as run several free 5 day challenges throughout the year, and through several email campaigns. If you'd like to be included in these campaigns, email me at: julie@calltoleadcoaching.com .

It is detrimental to the coaching relationship for payment to be awkward, so please be prepared to pay on time. Payment in full is discounted. Monthly installments are due PRIOR TO SERVICES every month.

By agreeing to these terms you are indicating you are financially capable of investing in this Coaching and you are in no way undertaking economic hardship to participate.

Late Fees

You are responsible to ensure payments are made on time. Please note that a three-days’ grace period is allowed, at which point a 5% late penalty may apply. No session will take place if an account is in arrears. If a Client’s account is beyond 30-days overdue, the Coach reserves the right to turn the account to collections.

License

We grant you a personal, non-exclusive, non-transferable, limited and revocable license to use the Website and the Service subject to these Terms. You may not use the Website in a manner that exceeds the rights granted for your use of the Website, which includes unauthorized copying or distribution of any of the content displayed or used in the Website or creating an unauthorized derivative work.

Changes

Reschedule with 24 hours’ notice unless it is an emergency or sudden illness. Rescheduled appointments will be within the same week if possible. (I don’t recommend scheduling more than one appointment per week, but it may happen in the case of cancellations.) No show appointments (no call) will not be rescheduled or refunded.

Termination of Agreement & Refund Policy

Either party may cancel the coaching relationship providing 30 days’ notice. Coaching packages are non-refundable. If the Client should decide to not continue with any outstanding sessions, full payment will still be required for the terms as set out in this Agreement. The Coach may terminate this agreement at any time and for any reason, after a 30 day, good-faith effort to improve conditions. This has never happened in 8 years of coaching.

Procedure

Sessions are professional hours: 50 minutes or 110 minutes. If it is a Zoom session, I will open the Zoom meeting room at the specified time. Please be in a private location with distractions at a minimum.

If it is a face-to-face session, they begin on time as I have other clients who may be scheduled directly following. Meeting location is 235 Fulton Street, Grand Haven.

Contact me

If you wish to connect with me in between sessions with a brief question, I will respond to your e-mail within 24 hours. I'm happy to provide this extra level of service at no additional charge. If there is ever something that is pressing that requires more time, we can arrange a phone call for a small additional fee. Email me any time at Julie@calltoleadcoaching.com to reach me with ideas, problems, questions, or to arrange a quick call.

Problems

I will always be honest with you. Sometimes there will be pressure to urge you forward and there is often some discomfort as you experience growth. Communicating via telephone and Zoom calls offers its own challenges. If I ever say or do anything that upsets you or doesn't feel right, please let me know as soon as possible. Let’s agree to give each other plenty of latitude, and promptly ask for clarification if there is a misunderstanding.

Continuation of Coaching Beyond Contract

If you wish to continue your coaching journey beyond the contract, new terms and fees may be in order. Fees are not grandfathered in for future contracts.

Coaching Agreement

Coach

I agree to serve as your Coach and to partner with you in identifying and seeking your goals. I cannot guarantee results, because they are yours to earn, but I will coach you to build courage and determination to move ahead. I will devote our work session entirely to you and will abide by the International Coach Federation Code of Ethics.

I will assign action steps weekly that you should work on between sessions. Please devote as much thought and time to this work as you can, and email this to me as a Word Document at least 48 hours before your next session.

I am a Coach, not a psychotherapist or physician, and I am not trained in diagnosing psychological or medical conditions. There have been occasions when I have recommended further attention from another professional.

Client Oath

I am motivated and committed to acting on my goals. I realize that I must work for my gains. I accept full responsibility for myself and any actions I take that might result from Coaching. I am under the care of a physician and healthy enough to engage in coaching. I can financially afford the coaching fee. I agree to pay (or be auto charged) in advance. I agree that it is my responsibility that my coach gets paid for the services I have contracted. I agree to honor my scheduled session times.

I have read and agree with the Coaching Guidelines and the Coaching Agreement.